Proactive business technology management
Managed IT Services for Small and Mid-Sized Businesses
Keep your employees productive and your technology moving forward with an ongoing IT relationship built around your actual users, devices, network, security, cloud, backup, and support requirements.
What is included
A coordinated approach to your entire technology environment
Your written agreement identifies what is covered, how support is delivered, and which services are included.
24/7 Monitoring
Covered computers, servers, and supported network equipment are monitored for health, availability, security conditions, and issues requiring attention.
Patching & Maintenance
Applicable operating-system and supported software updates are monitored, managed, scheduled, delayed, tested, or excluded when stability requires it.
Managed Endpoint Security
Covered computers receive managed antivirus, anti-malware, and endpoint-security protection with appropriate alert investigation.
Unlimited Eligible Remote Support
Remote assistance for covered users and eligible issues is included during normal business hours, subject to the agreement’s scope.
Network Management
Supported firewalls, switches, wireless access points, VPNs, Internet connectivity, and other network infrastructure can be included.
Cloud, Backup & Recovery
Microsoft 365 administration and backup services can be incorporated and documented according to your business requirements.
A practical local partner
A better fit than reactive break/fix support
Break/fix service waits for something to fail. A Managed IT relationship is designed to reduce surprises through visibility, maintenance, security, planning, and an established support process.
Membership clients receive priority over non-members. Response targets depend on severity and business impact; any guaranteed response time or service-level commitment is documented in the applicable agreement.
Projects, major upgrades, migrations, equipment installations, cabling, extensive remediation, and work outside normal managed scope may be quoted separately.
Straight answers
Frequently asked questions
What size businesses are the best fit?
We generally work best with organizations of approximately 5–75 employees, although smaller or larger environments may be supported when the technology and service expectations align.
Is on-site service unlimited?
No. On-site service may be included in a customized agreement, billed at a preferred member rate, or quoted separately depending on the plan and work required.
Do memberships include after-hours support?
Standard support is Monday through Thursday, 9:00 AM–5:00 PM Eastern. Emergency assistance may be available to members for an additional fee when it can be accommodated, unless extended coverage is expressly included.
Are Microsoft licenses included?
Microsoft and other third-party subscriptions are separate unless the written agreement specifically states otherwise.
Let’s build the right Managed IT plan for your business
Managed IT memberships start at $125/month. Pricing is customized based on your organization’s devices, network, security, and support requirements.
Not sure where to begin? Take the free Business IT Health Check for an instant score and practical recommendations.